Senior Manager, Strategy & Operations - Moveworks

The Sr. Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.
This is a high-impact, high-visibility position that allows you to partner with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes.
This role is ideal for a strategic operator who thrives in ambiguity, brings analytical rigor, and enjoys building scalable frameworks in fast-moving environments.

Responsibilities

• Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
• Design and maintain analytical models and reporting mechanisms to enable informed outcomes 
• Guide high-priority, cross-functional and cross-BU initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
• Support business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals  and senior stakeholders
• Structure ambiguous business opportunites into clear problem statements, develop hypotheses, and deliver data-derived recommendations
• Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness