AI Adoption Associate

We are seeking a highly collaborative and people-driven AI Adoption Associate to help lead enablement and adoption for our Global Sales organization, as part of the AI Acceleration team. Your role is to ensure that every innovation is implemented, deeply adopted, embedded in workflows, and embraced by teams across the globe. 

This role will focus on helping build and execute on scalable training programs, as well as activating communities of practice and local champions as the cornerstone of our innovation adoption strategy. These communities will serve as internal incubators for feedback, peer learning, advocacy, and continuous improvement. 

You'll work hand-in-hand with AI Engineers, Data Engineer, Project Managers, Enablement Experts, and our Sales teams to shape a strategy supporting the roll-out of new tools and processes, ensuring alignment between product development and user experience.  

Your work will directly impact AI adoption, and as a consequence improve our volume, value, velocity, and productivity across our Sales teams. By aligning people, processes, and AI technology around an adoption experience that truly works, you will improve our customer satisfaction and SOPs productivity, contributing directly to ServiceNow’s ambition of becoming a $30B+ business. 

Key Responsibilities 

• Collaborate closely with the AI Acceleration, Enablement, and IT teams to align messaging, materials, and learning experiences with user needs and product design. 
• Establish and scale communities of practice and local champion networks that act as the backbone for innovation adoption, driving peer-to-peer engagement, feedback, and ideation. 
• Lead onboarding, training, and continuous learning initiatives tailored to Sales personas and workflows, particularly within the Demand Generation space. 
• Help drive enterprise-level change management, including stakeholder engagement, communications planning, and behavioral reinforcement strategies. 
• Help measure adoption using a combination of system usage, sentiment analysis, feedback loops, and business impact metrics. 
• Help design and deliver global enablement strategies that support the rollout of new technology and processes. 

A Day in the Life 

• Your day might begin by checking engagement and adoption metrics from a just-launched AI innovation, identifying gaps, and planning improvements for better trainings and community engagement. Mid-morning, you co-host a community of practice session with field champions, facilitating a conversation on how teams are using a new AI tool for forecasting in real-time.  
• Afterward, you connect with AI Engineers to align on the next big release, and with the Enablement team on materials and go-live communications for this upcoming release.  
• In the afternoon, you prepare a feedback dashboard for leadership, showing global progress and behavioral trends across sales teams. 

Ideal Candidate Profile 

• Passionate about empowering people through learning, enablement, and community-led transformation. 
• Expert in designing and executing change management and adoption strategies in large-scale, matrixed environments. 
• Proven ability to activate and grow peer-driven networks and champions as catalysts for adoption. 
• Comfortable aligning with GTM Engineers and field employees to connect innovation delivery with field activation. 
• Empathetic and driven by the challenge of turning complexity into clarity and action. 
• Curious, self-learner, autonomous, and team player.