Senior Staff Inbound Product Manager

The role:
ServiceNow is looking for a Senior Staff Outbound Product Manager to own and build a new AI tool suite that shows a customer exactly where agentic AI will pay off in their business: the highest ROI workflows to agentify, whether their data is ready and build AI tools to fix it, and demonstrate the projected return. 
This is a single threaded owner role for a builder. You’ll collaborate with customers and internal teams such as forward deployment engineering, solutions consultants to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company.
 

What You'll Do:

• Own AI tooling from vision and roadmap to execution and launch. Set the standard for rigor and executive grade output on a fast moving, high visibility bet. 
• Define and drive multi-quarter strategy for core platform components and align with engineering on sequencing and tradeoffs.
• Consolidate existing isolated toolsets, by deeply integrating them into one experience while adding new capabilities to build ServiceNow’s most comprehensive pre-sales AI tool suite. Tooling includes mining existing dataset to suggest high ROI agentic workflows, discover gaps in data readiness for AI, build features to automatically fix those gaps, and invest in quantitative ROI calculators for customer’s AI investments.
• Build for the field first. Your primary users are ServiceNow solution consultants, account owners, and forward deployment engineers who run the motion on the customer's behalf. Run discovery with them, ship what makes them faster and sharper, and turn their customer conversations into a repeatable way to show AI value.
• Develop future leaders. Mentor product managers, fostering a culture of innovation, accountability, and technical excellence.
• Synthesize complexity into clarity. Communicate platform strategy, architectural tradeoffs, and roadmap priorities to executive, technical, and customer audiences with precision.