Client Account Manager

Client Account Manager – Email Marketing

Remote | Full-Time | EST Overlap Required

Lead the Charge in High-Stakes Client Management

Mail Waves is a powerhouse in scaling eCommerce brands through strategic, creative, and data-driven email solutions. We're on the hunt for a Project Manager who thrives under pressure and excels in managing high-level client interactions across 25+ dynamic accounts. This isn't a backseat role. You're in the driving seat, ensuring seamless operations and delivering exceptional results.

Key Responsibilities

Client Management Excellence

• Serve as the primary point of contact for all clients, maintaining organized, proactive, and calm communication under pressure.
• Navigate complex client needs and transform them into actionable tasks for internal teams.
• Build strong relationships, ensuring satisfaction and confidence in our services.

Operational Leadership

• Oversee timelines, deliverables, and dependencies for 25+ eCommerce brands.
• Act as the central command in coordinating Klaviyo managers, copywriters, and designers.
• Conduct weekly syncs to align creative, strategy, and execution, holding the team accountable and meeting high-pressure deadlines.

Data-Driven Optimization

• Utilize your proficiency in Klaviyo to optimize email flows and campaigns.
• Monitor core email metrics like Open Rate, CTR, and LTV, translating data into actionable insights.
• Prepare and present clear performance summaries to leadership, ensuring strategic clarity.

Systems and Process Management

• Expertly manage and refine systems in ClickUp to maintain streamlined operations.
• Recognize and resolve bottlenecks swiftly, ensuring no task is left behind.
• Continuously seek and implement ways to improve agency operations.
  

What Makes You a Stellar Fit

• Proven experience managing 25+ clients at a fast-paced email or performance marketing agency.
• Demonstrated ability to lead cross-functional teams in high-pressure environments.
• Fluent in Klaviyo operations: managing flows, campaigns, and understanding deliverability metrics.
• Exceptional communication skills, with a proactive and decisive approach.
• Experience in building robust systems in ClickUp and maintaining operational efficiency.

Desirable Qualifications

• Insight into eCommerce buying cycles and DTC brand behavior.
• Familiarity with performance strategy, CRO, or AI tool utilization.
• Keen eye for detail—able to catch typos, brand inconsistencies, or broken links.

Why You'll Thrive Here

1. Ownership: You act with initiative, anticipating needs before they arise.
2. Clarity: You bring structure and safety to chaotic situations.
3. Speed & Precision: You move quickly but never compromise quality.
4. Resilience: You remain resourceful and calm under pressure.
5. Curiosity: You're eager to learn and grow in email marketing, e-commerce, and beyond.

This is your opportunity to lead like never before—where high-level client management and Klaviyo expertise meet operational excellence.

Apply now.