APAC Partner operation manager (Japanese/ English Bilingual)

Side International Japan is looking for an experienced, Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the playstore platform. In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build the premier online storefront across PC and mobile. Your primary focus will be on supporting external partners who are located in Japan.

In this role, you will:

• Educate and empower partners based in Japan, delivering a best-in-industry experience
• Validate product, offer, page, and build readiness
• Equip partners with the tools and information needed to deliver release plans
• Provide transparency on release status and risks to internal stakeholders
• Train partners to take full advantage of store features, from Cloud Saves to Account Services
• Utilize standardized tools and processes for harmonious engagement and a consistent user experience
• Demonstrate ownership and accountability of task management
• Actively contribute insights and help drive tool and process improvements

Requirements

What we’re looking for:

• 3-5 years of partner operations, release management, production experience, or similar experiences

• Proven tolerance for ambiguity and ability to appropriately prioritize and complete work with minimal oversight despite an ambiguous environment

• Exceptional communication skills with experience in external partner engagement, stakeholder management, and cross-timezone communication

• Excellent organizational skills with strong attention to detail
• Bilingual proficiency in Japanese and English with proven ability to support external partners in-language and navigate cross-culture communication
• Excellent understanding of Japanese business culture, with a strong preference to prior exposure to the gaming release process within the respective culture.
• You are based in Tokyo, Japan.
• Willingness to occasionally adjust working hours to accommodate both a US-based team and APAC-based partners as needed
• Familiarity with JIRA and Salesforce
• Preference for applicants with baseline technical knowledge or an interest in learning

Benefits

• Annual salary review.
• Eligibility for incentive bonuses.
• Transportation allowance (up to 50,000 yen).
• Business casual dress code.
• Comprehensive social insurance.
• Annual paid leave.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industryleading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc