Service Account Coordinator

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

The hourly wage for this position ranges from $23 - $31.09 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary:

Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work.  In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products.

Essential Functions:

• Maintain cases, workorders and workflow of the customers’ request of service. 
• Utilize the service management system to accurately input the customer’s information and equipment.
• Schedule an appropriate time for service.
• Send quotes, order confirmations and invoices to customers.
• Continuously audit mature cases, work orders, bookings, NAV Report and posts.
• Assist Regional Service Managers in emergency scheduling, monitor the closing out of open orders.
• Contribute to operational excellence and continuous process improvements for the department.
• Determine and communicate possible sales opportunities for additional products and services based on customer needs.
• Collaborate with other departments to resolve customer issues.
• Assist the Service Administration Department with other related administrative activities in the department.