AR Credit & Collections Specialist

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

The hourly wage for this position ranges from $25.00 - $27.00 hourly and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary:

This individual will be responsible for accurate customer payment applications by utilizing knowledge of company products, internal processes, and business relationships.  This intermediate role will need to understand the full AR cycle.  This position will focus on the application of cash payments made by Signode customers relating to their various contracts.

Essential Functions:

• Conduct daily collection calls to customers and sales representatives.
• Communicate with both internal and external customers, while handling a consistent stream of inbound and outbound collection calls for their assigned portfolio, as well as from the collection queue.
• Communicate, as needed, with top management at the customer level and internally.
• Reconcile activity for a larger and higher profile territory of accounts that may include National Accounts, High Profile Accounts or Specialty type accounts.
• Interface with customers, Sales Representatives, Sales Managers. Notify sales personnel of potential problem accounts, blocked orders and reconciliation issues such as short pays, short ships and tax issues.
• Run aging reports and work reports to resolution for the assigned territory. This includes aging reports, unapplied cash reports, short pay reports, unapplied credit reports, aged items over 180 days and miscellaneous project related reports.
• Make calls on a daily basis, contacting customers, working with the Sales Representatives and/or Managers and escalating problem accounts to departmental management. Provide weekly/monthly updates to management.
• Provide daily reconciliation on accounts to ensure the accuracy and integrity of the A/R. These include, but are not limited to, analyzing and processing offsets and write off requests, pulling check copies to confirm correct application of payments, and working with the sales force on pricing and freight issues.
• Identify and manage Credit Risk and assign credit limits.
• Maintain credit exposure on accounts and request additional credit information as needed.
• Evaluate credit information received to assign appropriate credit limits within established parameters. This evaluation may include the retrieval and review of financial statements, D&B Reports and bank and trade references.