Customer Support Specialist - Software Support

As a Customer Support Specialist, you’ll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience.

The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems.

Most communication is done through our Intercom support system. On both live chat and email channes, primarily. Occasionally, customers will require a short video call/screen share to get their problems solved.

You’ll work closely with the Customer Success team (helping users with onboarding and converting to paid subscriptions), and the product team (building new features, creating documentation, helping bring new features to market).

Position overview:

• Provide chat, email, and video-call screen share support to our users
• Assist customers with troubleshooting and implementation
• Work closely with the product team to stay knowledgeable about the product, and provide feedback about what our customers need.
• Help build our growing knowledge base.