Reservations Coordinator German speaking (m/f/d)

To run a successful hotel, you certainly need guests. We here at Sircle Collection think it is essential that our guests’ reservations are handled correctly and that their wishes and needs are fulfilled. Therefore, it is crucial to have a steady Reservations Coordinator to handle this great responsibility. The role of the Reservations Coordinator is not just limited to making reservations. You will have daily contact with guests and play a crucial role in creating potential sales leads. The reservations department is one of the most important and required departments within the company!

This is what you're going to do

In your role as Reservations Coordinator, you will be responsible for processing and booking individual reservations for our hotels in Germany and Austria. You will be mainly responsible for the coordination of one specific hotel and you assist with the other hotels. You ensure that all our guests' needs are met. Your mission is to communicate with guests, as well as the hotels, to achieve the highest possible revenue and provide an exceptional customer service experience. Our Headquarters is situated in the city centre of Amsterdam.

Together with:

• Manage and confirm individual hotel bookings throughout Germany and Austria, ensuring guest satisfaction.

• Proactively promote and upsell hotel services and amenities to enhance guest experience.

• Efficiently handle reservation modifications, special requests, and options, maintaining accuracy and timeliness.

• Serve as the primary point of contact for guest inquiries via phone and email.

• Execute financial duties like managing commissions and approve invoices.

• Conduct daily administrative tasks such as monitoring arrivals and coordinating with hotel front desks.

• Collaborate closely with hotel front desks to optimize revenue generation and elevate customer satisfaction.