Front Office Supervisor (m/f/d)

Why this vacancy is available

At Sir Albert, we aim to deliver the best hospitality experience that goes above and beyond. To make this happen, we are looking for you! As our Front Office Supervisor, you will be responsible for the day-to-day operations and managing the team in all aspects of the Front Office and work alongside them. With your sparkling personality and your hands-on mentality, you provide the ultimate experience for our guests and your team.

This is what you're going to do

• Together with your team, you will ensure our guests will have the most heartfelt service;

• You will supervise the team of Front Office Agents and Trainees;

• You will be working closely with the housekeeping and maintenance;

• Welcoming and guiding guests, conference guests and group leaders;

• Assist the daily operations in different departments;

• Overseeing "Health and Safety" procedures & coordination of crises;

• Handling complaints according to procedure.

This is why your new job is challenging

You work in a dynamic and rapidly changing environment with people from different cultures and backgrounds. At Sir Albert, you always keep an overview, are able to set priorities and switch quickly from task to task. You know how to make connections and you take the initiative when decisions must be made.