Salesforce Administrator

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Salesforce Administrator role...

As the SiteMinder Salesforce Administrator, you will have the opportunity to create, maintain and optimise data and meta-data in a highly complicated yet interesting salesforce implementation. You will primarily be involved in BAU operations, Incident Management and Enhancement Releases and will be helping the wider Siteminder team to effectively use Salesforce.

What You’ll Do...

• Manage queue(Incidents, Requests and Enhancements) and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes

• Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users

• Update the tickets with the appropriate comments, emails and status

• Daily administration and support of SiteMinders’ Salesforce instance including but not limited to data related fixes, bulk uploads using data loader, user management, creation of fields, custom objects, validation rules, flows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates

• Advise departments on best practice for customising reports and dashboards.

• Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required.

• Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment

• Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system

• Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation

• Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases

• Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.

• Automating business processes using AI tools

What You’ll Have...

• At least 3 years experience as Salesforce Administrator

• Must have solid experience in managing Lightning instances.

• Salesforce Admin certification mandatory

• Sales cloud, Service cloud and Lightning App builder certifications preferable

• Outstanding time management & overall Salesforce Admin knowledge

• Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform

• Practical experience in Salesforce Sales Cloud, Service cloud and communities

• Practical experience in Classic and Lightning

• Familiarity with automating business processes using AI tools (Agentforce)

• Must be comfortable in a rapidly changing and sometimes challenging work environment.

• Keen attention to detail and complex problem solving abilities from an operational and technical perspective.

• Very good communication skills - written and verbal

• Proactive and is not afraid to reach out for clarifications and concerns.

Our Perks & Benefits…

• Hybrid working model (in-office & from home)

• Mental health and well-being initiatives

• Generous parental (including secondary) leave policy

• Paid birthday, study and volunteering leave every year

• Sponsored social clubs, team events, and celebrations

• Employee Resource Groups (ERG) to help you connect and get involved

• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.