IT Support Engineer I

We are currently looking to hire a highly motivated support engineer who has the hunger to solve our complex technical and business challenges. We are building a next generation mobility ecosystem based on cloud-native micro services platform. If you want to be part of our journey and make an impact. Apply now!

YOUR ROLE AT SIXT

• You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
• You support and collaborate with team members across countries
• You will own all incidents and fault requests including prioritizations, classification and routing
• You will resolve complex technical issues efficiently with IT Software and prioritizing a high volume of IT support tickets on Service-Now
• You will contribute to Active notification of users about the current processing status
• You will jointly define, update escalations and follow communication matrix
• You will explore and learn knowledge base on Service Now which is available with over 2,000 articles
• You show extreme work ethics and integrity to Define the SLA’s
• You are comfortable working on rotational shifts

YOUR SKILLS MATTER

• You must have fulltime Bachelor’s Degree preferably B.Sc (CS) / BCA / BE / B.Tech
• You must have 3+ years of relevant work experience in IT Support
• You have strong experience on Windows and MAC OS systems using Intune and Jamf
• You have good experience working on Azure Cloud workspace
• You must have experience working on Active Directory such as Entra ID
• You have good troubleshooting skills
• You must have experience working on ticketing system such as Service Now
• You must have worked on remote support tools
• You should be comfortable working on Night shifts
• You should have strong communication (English) skills

WHAT WE OFFER

• Cutting-Edge Tech: You Will be part of a dynamic tech-driven environment where innovation meets impact! We offer exciting challenges, cutting-edge technologies, and the opportunity to work with brilliant minds
• Competitive Compensation: A market-leading salary with performance-based rewards
• Comprehensive Benefits: Health insurance, wellness programs, and generous leave policies
• Flexibility & Work-Life Balance: Our culture fosters continuous learning, collaboration, and flexibility, ensuring you grow while making a real difference. Hybrid Work policies