Business Analyst (Based in Danang or Hanoi)

We're looking for a Mid-Level Business Analyst to join our delivery team and own the space between business intent and technical execution. You'll work directly with clients to shape requirements, protect delivery scope, and ensure the team always has the clarity it needs to build the right thing - first time.

This is a hands-on role at the heart of the sprint cycle. You'll write User Stories consumed directly by developers and QA, facilitate 3 Amigos sessions before each sprint, and act as the primary liaison between the client and the delivery team. You'll need to be equally comfortable running a requirements workshop and telling a client - professionally and with evidence - that a request sits outside the agreed MVP.

Requirements & discovery

• Gather, analyse, and document business and functional requirements through structured workshops, interviews, and collaborative sessions with clients and internal stakeholders.
• Write User Stories with clear Acceptance Criteria in Given/When/Then format - covering functional logic, edge cases, and UI/UX behaviour - to a standard consumed directly by developers and QA without hand-holding.
• Review Figma wireframes and user flows produced by the Designer, annotating for requirement alignment and flagging gaps before handoff to development.
• Facilitate 3 Amigos sessions (BA + Dev + QA) before each sprint to surface ambiguity early and reduce mid-sprint clarification cycles.

Delivery & sprint collaboration

• Ensure all stories meet the Definition of Ready before sprint planning - complete, estimated, and unambiguous.
• Provide clear, timely handoff of requirements to development and QA teams; remain available for Q&A throughout the sprint.
• Participate actively in sprint planning, backlog refinement, daily standups, and retrospectives.
• Maintain requirement traceability from business need through to acceptance test.

Client management & scope control

• Serve as the primary liaison between the client and the internal delivery team - representing both sides with clarity, honesty, and professionalism.
• Lead scope conversations directly: assess new requests against MVP boundaries, challenge additions with documented rationale, and propose phased or simplified alternatives where appropriate.
• Proactively distinguish must-have MVP requirements from nice-to-haves; manage a post-MVP backlog with clear, agreed deferral rationale.
• Facilitate client walkthroughs, sprint demos, and UAT sessions; triage feedback to differentiate genuine defects from scope additions.
• Produce status updates, decision logs, and scope change records that keep all stakeholders fully informed and aligned.

Quality & compliance

• Review deliverables against acceptance criteria during QA and UAT; raise and track defects with supporting evidence and clear priority classification.
• Identify compliance implications (e.g. CASS, AML, data privacy) when documenting requirements; flag regulatory uncertainties early for specialist review.
• Contribute to continuous improvement of BA practices, templates, and team ways of working.