Senior Product Writer

As a Senior Product Writer at SmartRecruiters, you will play a key role in shaping our product documentation, product content strategy, and help center experience. You will translate complex product functionality into clear, intuitive content that empowers our customers, while working closely with teams across the organisation to uphold the highest standards of technical communication.

What you’ll be doing:

• Conceptualize, structure, and craft clear, concise product documentation.
• Evolve our product content strategy and writing guidelines in partnership with Product Design and Marketing.
• Collaborate with teams across the organisation to create and improve content driven by user needs and real-world use cases.
• Act as a close partner for R&D and Go-To-Market teams, driving the content lifecycle from feature concept through launch.
• Empower cross-functional partners (PM, Engineering, Design) to contribute high-quality, aligned documentation.
• Use data signals such as help center searches, support tickets, and customer feedback to identify documentation gaps and improve content structure.
• Adapt content for different audiences and mediums, including help center articles, release notes, product guides, and presentations.
• Coordinate with product and enablement teams to ensure timely delivery of release notes and product updates.
• Contribute to both short- and long-term documentation roadmaps aligned with product priorities.