Logistics and Fulfillment Specialist

Are you an experienced logistics and supply chain professional with a passion for delivering exceptional customer service and operational excellence?

We are seeking an APAC Logistics & Fulfillment Specialist to join our regional team supporting customers and stakeholders across Asia Pacific. This is a highly visible role that combines order fulfillment, logistics execution, stakeholder management, and continuous improvement within a fast-paced multinational environment.

You will play a critical role in ensuring the seamless execution of service, sales, and program orders while partnering closely with internal teams, freight providers, warehouses, and customers throughout the region.

What You'll Be Doing

Order Fulfillment & Customer Operations

• Manage end-to-end fulfillment of Service, Program, and Sales orders across APAC.
• Ensure customer orders are processed accurately and delivered in line with customer commitments.
• Act as the primary point of contact for fulfillment-related customer inquiries and escalations.
• Collaborate with Service, Sales, Program Management, Logistics, and Supply Chain teams to ensure smooth execution.
• Proactively identify and resolve order issues, inventory constraints, shipment delays, and service interruptions.

Logistics & Transportation Management

• Coordinate domestic and international shipments with freight forwarders, ocean carriers, transportation providers, and warehouses.
• Manage logistics execution to achieve customer requirements at the most cost-effective solution.
• Work closely with regional 3PL partners to ensure service performance, compliance, and operational excellence.
• Support logistics cost reduction initiatives and continuous improvements.
• Ensure adherence to trade compliance requirements and shipping documentation processes.

Systems, Reporting & Process Improvement

• Utilize SAP and WMS systems to manage orders, inventory, and fulfillment activities.
• Monitor fulfillment performance and key operational metrics.
• Analyze operational challenges and recommend process improvements.
• Participate in cross-functional projects focused on productivity, service enhancement, and operational efficiency.
• Ensure compliance with company policies, procedures, and ethical standards.