Guest Experience Associate

Purpose
The Guest Experience Associate is a brand ambassador and essential frontline representative for Snow Peak, creating excellent experiences for Campfield guests. Reporting to the Campfield Assistant General Manager, this position supports day-to-day operations of guest check-in, guest field support, and rentals.

Classification

• FLSA: Non-exempt
• Status: Full Time, Benefit Eligible
• Compensation: $19-$21
• Reports To: Assistant General Manager
• Schedule: 30-40 hours per week. Required availability on evenings, weekends, and holidays.

Essential Duties
Guest Experience

• Manage check-in and check-out functions, greet guests, and provide an elevated, upbeat, welcoming atmosphere.
• Provide orientation information and directions to guests, including speaking knowledgeably about Snow Peak gear, Campfield operations, food, outdoor recreation, and the local environment.
• Respond to guest questions and escalate issues to lead or manager as needed.
• Aid guests in transporting gear to and from campsites and provide site set-up support, as needed.
• Process customer transactions efficiently and accurately in alignment with POS procedures.
• Maintain the cleanliness and organization of the Campstore, Wash House, Gatehouse, and Ofuro Spa.
• Support sales and merchandising of gear, apparel, supplies, food, and beverage at the Campstore.
• Educate customers on brand history, products, offers, promotions, and events.
• Increase sales and rentals by connecting with customers and making relevant suggestions.
• Execute all operational processes effectively and efficiently.
• Ensure that all health, safety, and security rules are followed.
• Contribute to a positive working environment by being approachable, respectful, responsible, and team-oriented.

Performs other related duties and projects as assigned.

Requirements
Experience

• 1 year working in a hospitality environment preferred.

Skills & Abilities

• Extraordinary customer service.
• Excellent problem-solving skills.
• Basic mathematics and cash handling.
• Basic knowledge of operating computers and POS (point-of-sales) systems.
• Reliable and professional.
• Friendly and engaging with all types of people.
• Ability to gracefully adapt to periodic and rapid change.

Physical Effort

• Prolonged periods of standing.
• Ability to lift and carry up to 50 pounds.

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.