Senior Manager, Field Operations – Commercial Systems Operations

The Senior Manager, Field Operations is responsible for the functional architecture, optimization, and daily operations of the Veeva Commercial stack (CRM & Network). Serving as the primary System SME and Business Analyst, this hands-on role translates commercial strategies into technical solutions, ensuring the field force has the data and tools required to execute effectively. 

Key Responsibilities:

Veeva Ecosystem Ownership (CRM & Network) 

• System Administration: Serve as the primary owner for Veeva CRM and Veeva Network. Manage configuration, data stewardship, and the integration between these platforms. 

• MDM & Data Integrity: Oversee the Data Change Request (DCR) process within Veeva Network to ensure field teams have accurate customer data. Serve as the primary liaison to the Enterprise Data team (Informatica MDM owners) to resolve data discrepancies and ensure seamless integration. 

• Territory & Roster Management: Manage the operational execution of territory alignments. Responsible for bulk data loading of territory assignments (ATL), roster changes, and target lists directly into Veeva CRM. 

• Operational Health: Maintain system integrity through regular audits of user access, security profiles, and data segmentation. 

Business Analysis & Solution Delivery 

• Requirements Gathering: Partner with Sales Leadership, Marketing, and Medical to document business requirements for new field strategies. 

• Solution Design: Translate business needs into technical user stories and functional specifications. Identify opportunities to reduce "clicks" and improve field efficiency. 

• Release Management: Prioritize and implement system enhancements. Lead the end-to-end release cycle, including sandbox configuration, UAT coordination, and production deployment. 

• Launch Readiness: Lead the technical workstream for new product launches, ensuring call plans, targeting, and content are configured and validated prior to Day  

Field Enablement & User Support 

• Adoption & Training: Create and maintain training materials, job aids, and release notes to drive system adoption. 

• Tier 2/3 Support: Serve as the escalation point for complex technical issues that cannot be resolved by the help desk, troubleshooting data visibility or sync errors. 

• Digital Asset Management: Ensure the availability and proper functional deployment of digital assets (CLM, Approved Email) within the CRM.