Bilingual Senior Client Delivery Analyst (70309755)

How You’ll Make an Impact:  

You will play a key role in delivering reliable, secure, and scalable technology solutions that support business operations across Sodexo locations. You’ll lead and support IT service initiatives, ensure network and infrastructure standards are met, and act as a technical escalation point while coordinating with internal teams and external partners.

As a Bilingual Senior Client Delivery Analyst you will:

• Coordinate, support and participate in ITSM projects including new unit openings, technology refreshes as well as localization of global initiatives.
• Provide guidance and support to team members for any challenges, issues and projects, such as sharing best practices, resolving technical problems, and collaborating on tasks.  
• Define and maintain technical standards for in-unit network infrastructure, ensure all systems comply with PCI DSS standards. 
• Design implements maintain and document in unit network infrastructure including firewall, switch, and access point configuration.
• Develop workflows and functional requirements documentation to improve operational processes.
• Evaluate existing tools and operational processes to determine gaps, develop improvement plans, and adapt to emerging new technologies for segment related needs.  
• Proficiency in troubleshooting networks, project management, and the ability to manage multiple priorities is essential.
• Coordinate and manage external vendors and contractors, (ISP, Network and power cabling, 3rd party smarthands etc.), ensuring services are being delivered on time.
• Provide L2/L3 support for PC, servers, and network infrastructure, end‑user and field technical support, including bilingual support and on‑site assistance for regional offices and field units through service request and incident handling processes.
• Configure, image, and deploy hardware, including PCs, printers, and clocks; perform repairs and advanced troubleshooting. 
• Execute on‑site technology implementations, such as physical network setup, cable runs, and installation of routers, switches, and firewalls.