Customer Success Manager

THE COMPANY

With offices in Brighton and Skopje, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands.

Sopro revolutionised prospecting when we started ten years ago, and we continue to operate at the cutting edge. Our technology, data, processes and people mean there’s nothing quite like Sopro.

We’ve evolved from our initial focus on email prospecting, and we now offer a fully managed, totally synchronised, sales engagement service.
Our relentless focus on innovation makes it an exciting time for our clients, and our staff. Sopro is committed to providing an inclusive, rewarding and fun place to work, and in 2021 won Best Place to Work at the UK Business Awards.

THE ROLE

As part of our Customer Success team, you will be primarily responsible for building relationships with each of our clients, understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements.

You will own the commercial side of client relationships - deepening partnerships, driving retention, and continually improving how we manage and grow our accounts.

KEY RESPONSIBILITIES

• Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.

• Plan, schedule and oversee key client communication points

• Understand our clients’ needs and business objectives and ensure Sopro delivers against them. 

• Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. 

• Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.

• Understand then shape our approach to better develop, diversify, and grow client accounts.