People Administrator
Permanent full-time
Job Overview
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
An exciting opportunity has arisen for a People Administrator to join our People Services team in Exeter. This full-time, permanent position offers a competitive salary of £27,000 - £28,000 with excellent benefits.
About the role:
This role is central to providing excellent HR support and customer service to employees, managers, and stakeholders across the business. The successful candidate will be the first point of contact for HR-related queries, ensuring a professional, efficient, and supportive service at all times.
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
An exciting opportunity has arisen for a People Administrator to join our People Services team in Exeter. This full-time, permanent position offers a competitive salary of £27,000 - £28,000 with excellent benefits.
About the role:
This role is central to providing excellent HR support and customer service to employees, managers, and stakeholders across the business. The successful candidate will be the first point of contact for HR-related queries, ensuring a professional, efficient, and supportive service at all times.
What you'll be doing:
- Act as the first point of contact for HR queries via phone, email, and internal systems.
- Provide accurate and timely advice on HR policies, procedures, and processes.
- Maintain and update employee records, ensuring compliance with data protection regulations.
- Support the administration of onboarding, and induction processes.
- Assist with payroll and benefits administration, ensuring accuracy and confidentiality.
- Generate HR reports and maintain HR databases.
- Escalate complex queries to the People Experience Advisors or relevant specialist teams.
- Contribute to continuous improvement of HR processes and customer service delivery.
What we are looking for:
- Previous experience in an HR, customer service, or administrative role.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office and HR information systems.
- Knowledge of HR policies, procedures, and employment legislation (desirable).
Closing Date: 21st October 2025
Join us and play a key role in delivering excellent HR support and customer service across the organisation.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.