Collections Officer
Job Overview
Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement, then read on to learn more about how you can become part of the STS family.
Our Code of Conduct:
At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviors and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
Main Duties and Responsibilities
- Experience in collections, billing, and customer service
- Knowledge of collection laws and techniques including Government requirements
- Proficiency in MS Office.
- Ability to work with targets and deadlines.
- Excellent communication and negotiation skills (Oral & Written).
- Problem-solving and analytical skills
- Patience and resilience
- Identify overdue amounts and prioritize follow-up actions.
- Preparing cash receipt as required.
- Providing information and reports to managements as requested
- Having a driving license and own car to be used for work purposes.
المهام والمسؤوليات الرئيسية
خبرة في التحصيل، والفواتير، وخدمة العملاء
المعرفة بقوانين وتقنيات التحصيل بما في ذلك المتطلبات الحكومية
الكفاءة في مايكروسوفت أوفيس
القدرة على العمل مع الأهداف والمواعيد النهائية
يتمتع بمهارات اتصال وتفاوض ممتازة (شفهية وخطية)
لديه القدرة على حل المشكلات والمهارات التحليلية
يتحلى بالصبر والمرونة
تحديد المستحقات المتأخرة وتحديد أولويات إجراءات المتابعة
إعداد وصولات القبض كما هو مطلوب
توفير المعلومات والتقارير إلى الإدارات حسب الطلب
وجود رخصة قيادة وسيارة خاصة لاستخدامها في أغراض العمل.
Requirements
- Minimum 3 years of experience working as a Collections Officer
- Holding a diploma or BSc degree is a plus.