Administrative Assistant - On Site (Full-Time with Benefits)
Job Overview
Will you be our next Onsite Front Desk Administrator?
Are you highly organized, and able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you!
Who is SPECTRUM Association Management?
SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 17 years in a row. We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.
SPECTRUM Association Management has won the 17 Best Places to Work award because we care about helping achieve big things in life inside and outside of work.
What does it look like to be an employee at Spectrum Association Management?
-99% of employees believe in the company leadership and future success of the organization.
-96% of employees are proud to work here and love their coworkers!
-93% of employees have felt well supported by management through COVID-19.
General job information:
This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.
Essential Duties and Responsibilities
Welcome the Homeowner in the office Receive Homeowner payments
Handle walk-in billing questions
Transfer calls to appropriate parties
Responding to homeowners via Live Chat and Emails
Working extensively with Outlook, and software for recording correspondence
Conflict de-escalation and resolution with difficult or upset customers
Following up on outstanding issues
Talk face-to-face to explain situations or billing issues and provide billing support
Provide high-level customer service Internal and external emails