Job Overview
- Leads a team of Personal Support Workers to provide qualified personal care to patients in a home setting
- Travel to patient’s homes in community and facility settings
- Work collaboratively with multidisciplinary teams in both community and facility settings
- Assesses patient needs, according to the timeframe established by contractual agreements, formulates the plan of care and assesses progress towards outcomes
- Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
- Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
- Ensures that all patient concerns and complaints are addressed and documented in a timely manner
- Promotes Spectrum Health Care through participation in local healthcare or business committees as well as community events
- Participates in ongoing internal and or external continuing education for personal development
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