Job Overview
- Motivates, directs and coaches staff to ensure quality care to all clients
- Oversees the hiring, training and orientation for Home Support Supervisors
- Attends and facilitates meetings as required both internal and external
- Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
- Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
- Communicates serious service quality issues to the Regional Director for intervention and resolution where appropriate
- Supports the Regional Director with projects and day to day operations as required.
- Fosters positive labour/management relationships
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