Service Engineer

Sperasoft is looking for a skilled Service Engineer to join our team and provide technical support across hardware, software, and network systems. The ideal candidate will ensure smooth daily IT operations, assist employees with technical issues, and help maintain our infrastructure in top condition.

Requirements

• Knowledge in hardware/network/software troubleshooting 
• Knowledge in Windows 7/8/8.1/10, troubleshooting 
• Hands on experience with Active Directory (user accounts management) 
• Ability to write technical documentation in a precise manner 
• Ability to provide end user face-to-face and remote support; strong customer service attitude and approach 
• Knowledge and understanding of the PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively 
• Professional experience in IT support of at least 1.5+ years 
• English language skills required

Responsibilities

• Processing complicated requests, network, hardware and specific software troubleshooting 
• Networking cabling, bundling and troubleshooting 
• Server oversight and maintenance (without direct administering) 
• Setup workspace environment – software, game engine etc.
• Equipment purchasing
• Keeping internal documentation at the actual state
• IT inventory

Benefits

• Working with an international team of world-class professionals on exciting and challenging projects 
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events 
• Medical Care package   
• Breakfasts, snacks and fruits available during the day, tea and coffee machines  
• Additional benefits – care bonus to cover health, educational and safety needs, corporate parties and team buildings and many more others 

Role Information: EN

Studio: Sperasoft

Location: Asia, Armenia, Yerevan

Area of Work: Game Development

Service: Create

Employment Type: Full-time, Permanent

Working Pattern: On-site