ServiceNow Expert - 15+ years experience

Job title: ServiceNow Expert
Location: Onsite.


LinkedIn is must.

Responsibilities:

• Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework or partner with Enterprise Architecture to suggest alternative platforms
• Design and implement solutions that are scalable, flexible, and easy to maintain to include leading proofs of concept for new
• Build integrations between ServiceNow and other enterprise systems using iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools
• Provide technical guidance and support to project teams throughout the project lifecycle, to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross-functional teams to ensure that solutions are integrated with other systems and processes
• Create comprehensive technical documentation including architecture diagrams, configuration guides, and development standards
• Stay up to date with emerging technologies and industry trends related to ServiceNow solutions (IRM, HRSC, ITAM, ITOM, ITSM and more)

Qualifications:

• Minimum seven years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more)
• Bachelor's degree from an accredited college or university in computer science, information technology, or a related field is preferred; ServiceNow CAD (Certified Application Developer) and one or more CIS (Certified Implementation Specialist) certs required and CTA (Certified Technical Architect) or CMA (Certified Master Architect) strongly preferred
• Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support
• Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
• Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions
• Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams