Desktop Support Technician

Job Description: We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets, troubleshooting hardware/software issues, and ensuring seamless desktop system operation. Candidates must have strong customer service skills and expertise in Windows-based systems, Dell hardware, and Office365.

Key Responsibilities:

• Provide deskside support for PCs, laptops, tablets, and peripherals.
• Troubleshoot Windows 10/11, Dell hardware, and peripheral issues.
• Support Office365 (Teams, Email, OneDrive, SharePoint).
• Image and deploy computers using SCCM; encrypt drives with BitLocker.
• Set up workstations (PCs, monitors, phones, software, accounts).
• Resolve network, software, and printing issues.
• Use remote tools (e.g., Quick Assist, GoToAssist) for support.
• Escalate urgent issues and redirect non-deskside problems.
• Collaborate with vendors to resolve technical issues.
• Prepare activity reports.

Required Qualifications:

• 5+ years of experience in:
  • Hands-on deskside PC/laptop/tablet support.
  • Troubleshooting Windows 10/11 and Dell hardware.
  • Supporting PC peripherals and Microsoft Office Suite.
  • Imaging computers with SCCM and setting up workstations.
  • Using remote assistance tools (Quick Assist, GoToAssist).
  • Supporting Office365 applications.
  • Customer service skills.