Case Manager

Case Manager Job Description

Position Overview: Sprout Therapy PDX is seeking a Case Manager. This role will focus directly on case management for current and prospective clients with Oregon Health Plan. The Case Manager will provide referrals for current or prospective clients who are in need of new or different services, provide support to clients at Sprout who need extra help with tasks related to their mental health needs, such as accessing housing, financial support, and additional resources. Case Manager will work with the Clinical Operations team to develop operations and processes relative to their role. This role will report to the Clinical Director. 

This is a full-time position requiring 15 or more case management hours per week, 5 or more screener hours per week plus an additional 10 administrative hours per week, paid at a rate of $20-25/hr, for a total of 30 hours per week. The schedule is flexible.

Reports to: Clinical Director

Case Manager: 

• Coordination with clinicians regarding clients on their caseload who need additional support
• Support current Sprout Therapy PDX clients who need additional support accessing resources or referrals to other services or higher levels of care
• Answer phone and respond to voicemails during your working hours
• Maintain a resource list, updating as necessary
• Support Intake Coordinator in providing referrals for prospective clients who are not a good fit for our services by providing pre-screening consultations and complete relevant paperwork
• Coordination with Clinical Administrator regarding all case management/scheduling/billing/insurance/paperwork related inquiries

General Practice Management:

• Stay highly organized.

• High attention to detail and ability to prioritize various projects independently.
• Passion for working with others (being collaborative) and helping our team members grow and learn.

• Ability to accept and provide straight-forward feedback to leadership and clinical team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients, clinicians, and employees
• Ability to set goals and develop achievable timelines to hit them. 

• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Other duties may be assigned.

Qualifications and Skills: 

• Alignment with our company’s culture, mission, and values 
• Knowledge of Sprout Therapy PDX client experience goals and how to achieve client satisfaction 
• Be organized and detail oriented, punctual, and professional
• Self-directed, responsible, confident, and quick 
• Be able to lead and manage client intake and scheduling
• Have strong written and verbal communication skills, strong interpersonal and customer service skills, and ability to communicate firmly yet empathetically
• Creative thinker with long term goals for the agency and motivation to accomplish these goals as a team
• Render services and supports within their scope to individuals engaged in a Division approved behavioral health services provider; and
• Shall meet the following minimum qualifications:
  (A) Bachelor's degree in psychology, social work, or behavioral science field and documentation of a minimum of two hours every two years or three hours every three years of suicide risk screening, Intervention, and management training;
  (B) An equivalent degree as evidenced by providing transcripts indicating applicable coursework meeting the required competencies and approved by a Division certified behavioral health provider and documentation of a minimum of two hours every two years or three hours every three years of suicide risk screening, Intervention and management training; or
  (C) A combination of at least three years of relevant work, education, training, or experience and documentation of a minimum of two hours every two years or three hours every three years of suicide risk screening, Intervention and management training.
  (d) Receive clinical supervision that documents progress towards certification and recertification.

Physical Requirements: 

● Prolonged periods of sitting at a desk/chair and/or working on a computer 

● Must be able to lift up to 10 pounds at times 

Sprout Therapy PDX is an equal opportunity employer and is committed to providing accommodations to individuals with disabilities. If you require accommodations, please contact Leadership to discuss your needs.

Sprout Therapy PDX is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. In addition, Sprout Therapy PDX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that this job description is not intended to be a contract, implied or otherwise, and may be revised or updated at any time at the discretion of Sprout Therapy PDX. Employment with Sprout Therapy PDX is at-will, meaning that both the employee and Sprout Therapy PDX have the right to terminate the employment relationship at any time, with or without cause or notice.