Cloud Service Desk Representative

What Your Day-To-Day Looks Like (Position Responsibilities):

• Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage. 

• Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations. 

• Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates. 

• Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams. 

What You Need to Succeed (Minimum Requirements):

• Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. 

• Six years of engineering experience in enterprise environments. 

• Experience working under formal change control, audit, and security governance processes. 

• Experience with endpoint management, device workflows, operational documentation, and escalated issue support. 

• Top Secret (TS) security clearance. 

Ideally, You Also Have (Preferred Qualifications):

• Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.