Concierge Associate (Receptionist)
Job Overview
Job Title: Concierge (Receptionist) – Full Time
Location: Onsite | New York, NY
At SPS, we believe in the "Power of Possibility" that every interaction creates opportunity. Every greeting sets a tone. Every small act of care builds something bigger.
We’re looking for someone who genuinely enjoys helping people. Someone who brings warmth, energy, and professionalism to every interaction. This role may not require extensive corporate experience, but it does require heart, reliability, and pride in delivering exceptional service.
If you’ve worked in hospitality, retail, restaurants, events, front desk roles, or any customer-facing environment where connection matters you may be the perfect fit for this role!
What You’ll Do
As the Concierge (Receptionist), you are the first impression and the lasting memory. You’ll represent SPS and our client by delivering a welcoming, polished, and thoughtful experience to every colleague and guest.
Your responsibilities include:
- Creating a gracious and professional arrival experience
- Delivering best-in-class service that leaves a lasting impression
- Managing visitor registration and meeting room coordination
- Anticipating and responding to colleague and guest needs with care
- Maintaining employee directories and making warm introductions
- Keeping the reception area safe, clean, and inviting
- Learning and remembering guest preferences to personalize future visits
- Partnering with Workplace Experience and service teams to ensure seamless support
- Supporting light administrative and material handling tasks as needed
Most importantly, you bring positivity and consistency to the workplace each day.
Who You Are
This role is perfect for someone who thrives in people-centered environments.
You might be a strong fit if you:
- Naturally make others feel comfortable and welcome
- Communicate clearly and confidently
- Stay calm and solutions-focused when things get busy
- Are organized and able to balance multiple tasks
- Enjoy learning new systems and technology
- Take ownership and work independently
- Believe professionalism and kindness go hand in hand
We’re looking for attitude, initiative, and authenticity. Experience is helpful — but personality and presence matter just as much.
Qualifications & Requirements
- High School Diploma or equivalent required
- 1–2 years of customer-facing experience preferred
- Strong verbal and written communication skills
- Proficiency with or ability to learn Microsoft Office Suite and other workplace systems
- Excellent organizational and time-management skills
- Ability to work assigned hours as determined by leadership
- Professional appearance and adherence to company policies and procedures
If you don’t check every box but feel aligned with this opportunity, we encourage you to apply.
Physical Demands
This role requires the ability to:
- Walk, stand, sit, bend, and kneel for extended periods throughout the workday
- Operate standard office equipment (phones, copiers, binding equipment, etc.)
- Use fine and gross motor skills to grasp, lift, carry, or move packages
- Frequently lift or move items up to 40 pounds
- Move materials on a standard wheeled cart with a load capacity of up to 60 pounds
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.