Senior Technical Account Manager (Commerce)

The Opportunity

We are looking for a technically minded, growth-focused Senior Account Manager / Junior Account Director to manage and grow key B2B & B2C client relationships, drive account development, and ensure excellence in service delivery. 

This role sits within our UK commercial team and is ideal for someone ready to step into a more strategic client-facing position, with a clear progression path toward Account Director. 

You will work closely with Account Directors, delivery teams, and specialists to optimise client satisfaction, retention, and incremental growth across existing accounts - predominantly within Adobe Commerce and Shopify platforms, and across the areas of technology, data, and CX.

You’ll be a trusted day-to-day partner for clients, combining commercial awareness with technical understanding to help solve business challenges, pitch and deliver high-quality digital commerce solutions.

Key Responsibilities

Client Relationship & Account Management

• Act as the day-to-day point of contact for a portfolio of clients across Retail, Luxury, Manufacturing, Telecoms & FMCG/F&B.

• Build strong, trusted client relationships through consistent delivery and proactive communication.

• Understand client objectives and challenges, escalating risks and opportunities appropriately.

• Support Account Directors in maintaining high levels of client satisfaction and retention.

• Manage client communications across projects, support, and roadmap discussions.
   

Technical Consulting & Client Support

• Work closely with clients to understand platform performance and identify optimisation opportunities, primarily across Adobe Commerce and Shopify.

• Translate client requirements into clear briefs for delivery, UX, and technology teams.

• Ensure solutions align with both client needs and SQLI’s capabilities.

• Contribute to account planning by identifying growth opportunities, risks, and delivery improvements.

• Opportunity to gain exposure across other platforms including Shopify and mobile/app.
   

Account Growth & Commercial Support

• Proactively identify upsell and cross-sell opportunities within existing accounts and support conversion.

• Assist with contract renewals, commercial discussions, and scope extensions.

• Track account performance, revenue forecasts, and delivery margins, escalating where required.

• Support Account Directors with financial management of accounts, developing commercial confidence ahead of AD progression.

Market & Client Insight

• Keep up to date with trends in commerce, customer experience, and digital transformation.

• Bring relevant ideas, improvements, and best practices into client conversations.

• Act as a strong internal advocate for the client, ensuring their needs are well represented.

New Business & Proposals

• Support the preparation of proposals, SOWs, and pitch materials for new and existing clients.

• Collaborate with internal teams to help shape integrated solutions across design, technology, and commerce.

• Participate in pitches and client presentations to build confidence and exposure.