Senior HR Ops Manager

Ensuring the HR Operations for SquareTrade in Europe are straightforward, robust and frictionless.

Purpose of role

● To ensure the administration of HR tasks is comprehensive and efficient

● To manage the information and reporting on the HRIS

● To build and maintain reporting on HR data & metrics

● To ensure all changes in payroll are fed through to the finance team accurately and on time

● To lead on Benefits in all Europe locations, annual reviews, communication with employees, negotiation with suppliers

● To lead on salary benchmarking in all Europe locations

● To manage the Total Reward Statement process

● To manage complex leave - eg. maternity and paternity leaves, or long term sick

● To lead on all Employee Relations scenarios (with the People Director’s support) and partner with Managers through performance plans, disciplinary procedures, redundancies, exits where needed.

● With the support of the HR Ops team, to ensure the business has comprehensive employee handbooks and  playbooks for processes in each country

● Lead on integration with Allstate as and when we align processes and platforms

● Escalation point for queries from Office Manager/People & Culture Partner

Expectations

● Strong relationships across the wider team

● Strong collaboration with the people team, especially the Senior HRBP (Lucy) on business partnering activities where they intersect

● Team player for multiple person projects such as onboarding, DE&I agenda

● Working time will involve 3 days per week in the office in a normal working week

● Provide support to cover other people team members when they are away (as they will do for you)

● To own the HR CPD for employment law agenda for the people team

Key Deliverables

● HR files are up to date and people are paid the right amounts on time

● HR processes are well developed and clear to all

● Benefits show value, are clearly explained and work well

● Employees know how to get hold of you

● Stakeholders have confidence in you

● Support from People & Culture Partner

● Support from Office Manager

● Handover and approvals from People Director