Legal Operations Analyst

We are looking for a Legal Operations Analyst to join the Allstate Protection Plans’ Legal Team. In this role, you will work cross-functionally on a diverse range of legal and compliance projects while leveraging cutting-edge AI and automation technology to drive initiatives that enhance efficiency and streamline processes. You will collaborate across teams, gain a deep understanding of SquareTrade’s operations, and play a key role in improving existing workflows through innovative, tech-driven solutions. This is a hybrid position with a 2 day per week in-office expectation.

WHAT'S GREAT ABOUT THIS ROLE?

• You’ll obtain hands-on experience in the corporate legal and compliance fields.
• You’ll be part of a dynamic, fast-paced team, working closely with multiple departments to drive projects that directly impact our customers’ claims experience.
• You won’t be just “taking orders”, you’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table.
• You’ll get a taste of everything from regulatory compliance, litigation and employment to marketing and operations, with a fantastic support team to cheer you on.
• With lots of variety in day-to-day tasks and long-term projects, you won’t get bored!

RESPONSIBILITIES INCLUDE:

• In-House Support: Assist the Legal team with various aspects of in-house legal work, including (but not limited to) reviewing NDAs, and triage/prioritize incoming legal requests.
• Compliance: Assist with and oversee various aspects of regulatory compliance, including GDPR/CCPA privacy processes, industry-related license renewals, and data/audit requests. Work with external partners and government agencies on compliance issues and filings.
• Escalated Complaints Management: Perform thorough investigations into customer complaints raised by regulators to determine the company’s response and to coordinate resolutions with the customer.
• Corporate Governance: Assist in maintaining our active entities, registered agents and business registrations/licenses. You’ll also assist in drafting certain corporate documents for execution.
• Innovation: Identify opportunities, own and spearhead the development of new processes to enhance efficiencies within the Legal department and, potentially, across the organization.
• Research: Collect data and research various issues through online and internal resources to create detailed analyses.
• Administrative Support: General administrative duties such as reviewing mail, coordinating DocuSign requests, managing a number of email aliases, invoice processing, and maintaining legal files.
• This position requires the ability to take on ad-hoc projects as they arise and own them with poise...every day is a little different around here!