Corporate Services and Real Estate - Hospitality Operations - Assistant Vice President

KKR's Gurugram office provides best-in-class business operations services and solutions to our internal stakeholders and clients, drives organization-wide process efficiency and transformation, and reflects KKR's global culture and values of teamwork and innovation. The office contains multifunctional business capabilities and is integral in furthering the growth and transformation of KKR. The office was established with an initial concentration of finance, operations, and technology personnel, followed by the expansion of additional functions and capabilities. KKR’s creation of a Gurugram office builds upon the firm's momentum in India and bolsters its existing presence in Mumbai.

TEAM OVERVIEW
KKR’s Corporate Services & Real Estate (CSRE) team is responsible for overseeing and managing our global workplace ecosystem, encompassing Facilities Management, Hospitality, Corporate Real Estate, Security, Resiliency, Travel, Administrative Services, Strategic Sourcing, Vendor Management, and Procurement Operations across all KKR offices.
The team partners closely with cross-functional business units to drive operational excellence, elevate employee experience, strengthen risk and security frameworks, and ensure seamless processes, consistent service quality, and effective communication throughout the organization.

ROLES & RESPONSIBILITIES
• Manage on ground the day-to-day hospitality operations of the office with a strong focus on delivering a superior employee experience.
• Lead and oversee the hospitality team, including reception headcount, Food and beverage staffing, chefs and service staff engaged through a reputed third-party.
• Ensure high-quality hygiene standards are consistently maintained at the site kitchen and food storage areas, in line with internal guidelines and regulatory compliance requirements.
• Contribute to the design, enhancement, and future-focused evolution of hospitality services, plan café menu offerings and ensure the availability of the FMCG supplies across breakout areas and other designated employee spaces.
• Validate, verify, and track all vendor invoices related to hospitality services, ensuring timely submission and payment processing.
• Lead internal event initiatives and employee committees such as the Social Committee and Food Committee, working in close collaboration with employees across various functions to drive engagement and culture building activities
• Plan and lead all office-wide events, including the annual party at an external venue, in coordination with EMCs and cross-functional teams, ensuring exceptional execution and employee experience.
Classification: Limited
• Provide support in preparing yearly budget estimates and ensure all hospitality operations are
effectively managed within defined budgetary limits, maintaining financial discipline and cost
transparency.
• Prepare regular reporting, and conduct cost-optimisation analysis to identify efficiency opportunities
and ensure resources are used effectively across hospitality operation

QUALIFICATIONS
• Hotel management graduate with hands-on experience in managing hospitality services within a
global multinational organization. 9–11 years of relevant experience in hospitality operations,
workplace services, or a similar role
• Excellent communication, negotiation, and stakeholder-management skills, with the ability to
influence and lead confidently
• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively
• High proficiency in Microsoft Outlook and Excel; familiarity with other MS Office applications is an
advantage
• Proven ability to meet tight deadlines, work well under pressure, and maintain a high standard of
service deliver
• Demonstrates the highest levels of integrity, accountability, and commitment to operational
excellence
• Strong team-orientation with a collaborative working style and a demonstrated ability to build
positive relationships
• Capable of building strong partnerships with local and global colleagues, displaying initiative,
ownership, and self-reliance