Manager, Recoveries, PPB

To manage the reduction of forward roll rates to prevent accounts from moving into impairment bearing buckets.To lead staff and serve as a subject matter expert in the capabilities of Early stage and late stage loans. Adherence and adoption of the Pre-NPL and NPL watchlists as well as monitoring policies and processes

• Ensure the effective and efficient rehabilitation, collections, and recovery of outstanding amounts in the Early and Late stage Buckets.
• Implement and manage all recovery Strategies that include Pre-delinquency and delinquency loans.
• Designs the required strategies and formulates effective tactical plans to maximise collections on unwilling customers through instituting legal and collections actions in the most efficient manner to reduce the monthly impairment charges
• Ensures that in-house and outsourced collections strategies are effectively executed in order to achieve agreed collections rates. The outsource strategies must be driven in collaboration with the Vendor manager.
• Evaluates and improves on existing practices within Recoveries in order to ensure continued effectiveness and processing efficiencies. Analyses credit data on a daily, weekly, and monthly basis to highlight efficiency gains and identify adverse trends requiring management interventions that consequently assist in achieving set targets and credit process efficiencies – for Pre-NPL and NPL portfolios
• Ensures internal stakeholder management through regular reporting on the performance of the Pre- NPL and NPL Loans insofar the net provisions raised and recoveries on account of bad debts