Branch Manager

To manage and develop all branch resources including people, processes and systems to deliver a sustainable and profitable branch/point of representation (PORs) income statement and balance sheet, while embedding a strong, disciplined and client-focused culture aligned to the local catchment strategy. Specific responsibilities include:

Key Responsibilities

• Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.
• Build, lead and develop a high-performing team through effective workforce planning, coaching, performance management, capability building and employee engagement across the full employee lifecycle.
• Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels and ensuring consistent delivery of what matters most to clients.
• Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating operational, regulatory and conduct risks, and maintaining full adherence to legislative, audit and internal control requirements.
• Embed operational excellence and change adoption by improving processes, resolving system issues, enabling accurate management information and acting as the interface between branch teams and change initiatives.