Branch Team Leader

To lead the effective functioning of the branch, ensuring strong operational control, disciplined risk management, sales delivery, and an exceptional customer experience. This role is accountable for the full day-to-day management of the branch environment including security, cash handling, service quality, staff leadership and performance outcomes, while promoting multi-channel usage and driving financial growth.

Key Responsibilities:

• Lead the branch team to drive performance, capability development and a strong service culture across all staff.
• Deliver sales growth by driving acquisition, cross-sell and retention, while promoting digital and multi-channel usage.
• Own customer experience by resolving complex complaints, ensuring quick turnaround times and maintaining service quality standards.
• Manage branch operations and risk including cash handling, security, audit findings, fraud prevention, compliance and health and safety requirements.
• Improve branch performance through analysis of reports, monitoring resources and implementing process and productivity improvements.