Job Overview
- Perform all required daily, weekly and monthly activities in the IT Applications & Maintenance Support Department (Payments & Peripherals) for all company supported applications.
- General Office Administration, - act as backup to Team Lead - Peripherals
- Answer phones and respond to customer requests.
- Logging and assigning of calls to correct areas.
- Recognize, document and alert the Team Lead of trends in customer calls.
- Determine source of computer problems (hardware, software, user access, etc.).
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