Employee Benefits Officer

The purpose of this role is to oversee and enhance People and Culture (P&C) Operations by building strong stakeholder relationships, ensuring high-quality service delivery, and maintaining compliance with policies, processes, and regulatory requirements. The role drives operational excellence through continuous quality assurance, data integrity management, and reporting, while identifying trends and implementing sustainable process improvements to enhance the employee experience. It involves coordinating and developing team performance, providing expert guidance to stakeholders, and ensuring alignment with the P&C functional framework. The incumbent also plays a key role in governance, risk escalation, systems access management, and staying abreast of legislative changes and industry best practices to support efficient, compliant, and effective P&C operations.