Branch Manager

Develop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems.Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes).Accountable for the day-to-day management of all the branch operations

• Drive a customer centric culture focused on providing a high-quality customer experience. Resolve customer queries and complaints within established timelines. Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch. Treat all customers fairly and in accordance with the financial consumer protection guidelines
• Build a strong network of relationships with key individuals in the Branch’s area of operation. Lead multi-functional customer visits in line with the Branch Local Market Initiative plans.
• Gain an understanding of the various business segments in the branch’s local market
• Prepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystems
• Deliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan. Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs.
• Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risks