Digital Support Specialist

The Digital Support Specialist is responsible for ensuring the availability, stability, performance, security, and continuous improvement of the Bank's digital channels and customer-facing platforms. The role provides operational and technical support for Internet Banking, Mobile Banking, Banking Apps, USSD platforms, APIs, payment integrations, and related digital banking solutions.

The incumbent will serve as a critical link between business users, technology teams, vendors, and external partners to ensure seamless digital banking service delivery, exceptional customer experience, and compliance with bank policies and regulatory requirements.