Research Operations Associate

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Research Operations Associate will assist the Clinical Research Support Office (CRSO) team with project management, performance improvement, data analysis and reporting, and relationship development. The Research Operations Associate will work independently to identify opportunities for research process improvement and lead the effort to develop and implement improvements in partnership with key stakeholders across the School of Medicine and SCH.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

*Assists with performing the full range of project management cycle including initiating, planning, executing, and monitoring progress of tasks, activities, milestones, and deliverables utilizing a complex online project management system as directed by CRSO leadership.
* Oversees clinical and translational research-related process improvement projects by engaging with participants and monitoring timelines for completion of defined steps. Identifies roadblocks and obstacles to project timelines and outcomes and collaborate with CRSO leadership to identify resolution strategies. Functions independently to facilitate group meetings in support of projects.
* Contributes to creating and maintaining CRSO processes, tools, and standard work. Responsible for database design and development to intake and track requests for CRSO support. Develops additional systems and processes to track project plans, milestones and results as needed. Develops guidance's and SOPs for research-related processes.
* Coordinates quality improvement and program evaluation initiatives including data gathering, data entry, and data analysis related to Clinical Research Support Office efforts. Applies a high level of analytical skills and critical thinking to manipulate and analyze data and able to present findings to key stakeholders.
* Compiles data and generates reports and metrics related to CRSO projects. Manage and update online reporting and dashboards in various databases (RedCap, Excel, Smartsheet) to communicate and visualize project results. Generates progress reports on CRSO operational and IS research improvement initiatives.
* Provides input for budget development, forecasting, and management of research projects in collaboration with School of Medicine partners (RMG - research management group, etc) and SCH.
* Works with SCH departments and School of Medicine research teams to ensure complete and accurate accounting of effort for hospital services. Helps lead research cost working group at SCH in partnership with CRSO leaders and Performance Improvement.
* Liaises with key stakeholders across SCH, SHC and the School of Medicine to build relationships and influence, gain and share knowledge and experience and, where necessary, discuss and resolve issues. Acts as honest broker and ambassador for CRSO by maintaining a collaborative and solution-oriented approach to resolving clinical research operational challenges. Partners closely with MCHRI teams as needed.
* Contributes to preparation of presentations to various audiences, including informational seminars, introduction of CRSO resources to SCH and SoM departments/units/groups. Prepare marketing materials such as web content and newsletter articles.
* Performs other related and incidental duties as needed or assigned