Assistant Manager, Environmental Service

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Under the direction of the Manager of Environmental Services, the Assistant Manager oversees one or more shifts of environmental services supervisors and team members (e.g. evening/night shift) and is accountable for the performance and results of their team. Acts as a resource for the supervisors and team members on their shift(s). Ensures alignment and consistency of their shift with the department objectives, procedures and quality assurance goals.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Serves as an advocate for inclusion on the team, by encouraging and integrating a variety of backgrounds and perspectives. Makes it safe to share diverse ideas and experiences. Ensures employees are recognized, valued, and supported.
* Regularly reviews staffing to identify potential concerns with scheduling or coverage. Ensures that the supervisors under their direction are staffing to budget.
* Upholds and interprets HR and department policies. Acts as a resource for staff and supervisors under their direction.
* Adopts department changes to equipment or procedures to decrease worker injuries. Encourages teams to proactively report safety concerns and escalates concerns and ideas to the leadership team for resolution. Ensures timely and accurate reporting of injuries and near misses.
* Oversees personnel practices for the shift including recruitment, orientation, training, retention and performance management of staff according to departmental and hospital policy.
* Communicates with staff to keep them abreast of policy changes, new procedures, standards of performance, and departmental/hospital activities and follows up to ensure understanding.
* Ensures all employees have proper supplies, equipment and uniforms.
* Mitigates staff concerns regarding issues by investigating allegations and taking appropriate action
* Ensures that team maintain on-going competencies and are trained on any new policies or procedures. Maintains documentation of any training. Coaches staff on performance, career development and teamwork
* Ensures adherence to auditing procedures and statutory regulations for their shift.
* Regularly checks in with cross-functional leaders to whom the department provides service to ensure the department is meeting standards and to resolve any issues.
* Identifies and resolves operational problems on their shift; considers multiple sources of information to identify the best course of action for teams managed
* Provides metrics and reports to the leadership team to assist with monitoring performance of the department.
* Identifies improvement opportunities and recommends solutions.
* Coordinates with leaders on other shifts to ensure smooth handoffs and cooperation between shifts.
* Instills accountability for providing consistent positive patient interactions that differentiates the organization as a healthcare leader.
* Contributes to annual department goal-setting, along with the manager and director.
* May serve on work groups at the direction of the department manager/director.