Patient Access Representative I

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entrylevel position for individuals with limited background in patient admitting, recent graduates from trade schools and training programs, and/or experience in non-healthcare. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training in order to advance to the Patient Admitting Representative II level within 1 year.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
* Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
* Escalates any advanced or complex registrations to a more experienced team member.
* Greets patients and begins the registration process.
* Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center.
* Communication may consist of telephone correspondence or in person contact.
* Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator.
* Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel.
* Provides excellent customer service to all individuals with whom the employee has contact.
* Responsible for Cash Collection protocols.
* The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Access Unit, and Emergence Department Registration.