Clinical Assistant II

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Under general supervision in an outpatient clinical setting, the Clinical Assistant II performs a variety of routine administrative and clerical supportive services to assist patients and medical staff in the registering, scheduling and greeting of patients. Relay incoming telephone messages to providers and other departments. The Clinical Assistant must be able to work effectively and appropriately with health care providers to assure that patients are treated in accordance with established standards of quality patient care.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

•Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.

•Schedules and edits patient physician appointments for new and returning patients.

•Schedules consultations with other clinics or physicians as needed.

•Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.

•Collects patient demographic and insurance data.

•Determines and documents need for signatures for conditions of registration.

•Identifies and obtains services requiring authorization and appropriate process for the payer type.

•Informs new and returning patients of authorization and payment.ollects and posts co-pays.

•Obtains required signatures.

•Maintains records in accordance with guidelines.

•Files and retrieves chart documents.

•Prints and uses scheduling reports.

•Retrieves and prepares patients charts.

•Other duties as assigned.