Clinic Assistant II

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
* Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
* Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
* Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
* Informs patients of authorization and payment for new and returning patients.
* Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
* Schedules ancillary services for patients and provides appropriate instructions.
* Manages information utilizing appropriate manual or electronic systems.
* Locates and prepares patient medical records for clinic appointments, phone messages, and other request.