Genetic Counselor Assistant

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Genetic Counselor Assistant supports the Genetic Counselors and other team members in both project work and clinical workflows. Contributes to the management of diverse aspects of the service/program including obtaining a three-generation family history, facilitating and documenting screening and diagnostic testing results, coordinating care for patients, optimizing workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. The Genetic Counselor Assistant works with the administrative, clinical, and management teams to support operations, project work, and customer service. Provides support to all functions of the team.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Assists with appointment coordination, referrals and/or scheduling, calling patients for intakes, and pedigrees ahead of clinic visit. Assists with obtaining or scanning medical records, monitoring, and responding to patient phone line/emails.
* Assists genetic counselors in drafting and/or dissemination of post-counseling documentation to clinicians, including letters of medical necessity.
* Liaisons with genetic testing laboratories regarding genetic test orders, results, authorizations, records, sample shipping, and filling out requisitions.
* Manages clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms.
* Maintains clinical databases in Epic.
* Organizes of peer-to-peer reviews to appeal insurance denials.
* Assists with optimization of clinic and operational workflows and metric tracking.
* Assists with accessioning or coordinating patient samples in the laboratory.
* Performs literature searches and researches updated testing options.