Sales Administrator - FCS

Job Function:

The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.

Reports to:

FCS Sales Administration Manager – Americas  

Responsibilities and Objectives:

• Work directly with the customers and the sales engineers to generate quotation for services and parts.
• Customers portal management
• Receiving and processing customer orders, ensuring accuracy and timeliness
• Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
• Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
• Process and send invoice to customers for services and parts
• Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
• Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
• Contribute to team effort by accomplishing related results as needed
• Work with internal departments to meet customer’s needs.
• Assist accounting with past due invoices/accounts resolution
• Creation of non-conformance reports
• Participate in training sessions and update order entry processes as needed.