Loss Mitigation Officer

*Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA*

The Loss Mitigation Officer plays a key role in independently calling and managing complex delinquency portfolios to minimize loss and reduce institutional risk. With a strong focus on regulatory compliance, strategic decision-making and member-centered solutions, this role directly impacts key financial performance metrics. The position is designed to accommodate growth, allowing officers to develop expertise, while contributing to a vital part of the credit union’s risk management strategy.

Core Job Requirements/Outcomes

• Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.
• Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.
• Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.

Other Essential Functions

• Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team.
• Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.
• Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions.
• Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.