Patient Care Coordinator

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal)
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
• Track and act on patient feedback and Net Promoter data to enhance service delivery.
• Identify process improvements and share actionable recommendations to improve clinic operations.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.

Qualifications

• What you'll do
• Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patients’ arrival
• Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern
• Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients
• Maintains business office inventory and equipment by checking stock to determine inventory level
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintaining the reception area
• Other duties as assigned

Qualifications

• Qualifications:
• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency
• AOR of TMS technician

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• medical insurance: 1 year (Preferred)

Why work with us?

At Stella Mental Health, we recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and passionate about providing excellent patient care, we encourage you to apply. We can’t wait to hear from you!

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What makes you a good fit for this position?
• What pay rate are you looking for?

Experience:

• Medical office: 1 year (Required)
• Medical receptionist: 1 year (Required)
• Appointment scheduling: 1 year (Required)

Ability to Commute:

• Los Angeles, 90017 (Required)

Work Location: In person